Refund and Returns Policy – Riseluis

At Riseluis, customer satisfaction is our top priority. We aim to provide high-quality fashion and excellent service. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unused, unwashed, and in original packaging with tags intact.
• Returns without proof of purchase (invoice or confirmation email) will not be accepted.

2. Non-Returnable Items

• Underwear, socks, and personal hygiene products.
• Sale or promotional items marked as “Final Sale.”
• Customized or personalized products.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original method of payment.

4. Exchange Policy

We offer one-time free exchange for sizing issues or defects. To request an exchange, please contact our support team before sending the item.

5. Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
• We recommend using a trackable shipping service to avoid lost returns.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting images. We will cover all costs for replacement or refund.

7. Contact Information

For returns, exchanges, or refund assistance, contact us at:

Email: contact@riseluis.com
Phone: 078 6713 9817

Last updated: June 6, 2025