Shipping Policy

Effective Date: January 4, 2025

At riseluis.com, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines the process, costs, and responsibilities related to shipping and delivery.

1. Order Processing

• Orders are processed within 2-5 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Options

We offer the following shipping options to meet your needs:

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.

Shipping times are estimates and may vary depending on your location and third-party carriers.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• The weight and dimensions of the product.
• The delivery location.
• The chosen shipping method.

4. Tracking Information

Once your order is shipped, you will receive an email with the tracking number and a link to monitor your shipment.

5. Delayed or Lost Shipments

While we work with reliable carriers, delays or lost shipments can occur due to unforeseen circumstances. In such cases:

• Contact us at info@riseluis.com or (919) 903-9126 for assistance.
• We will work with the carrier to resolve the issue promptly.

6. International Shipping

International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. Delivery times may vary based on customs processing.